Back to jobsLeadership & Team Development
Operational Oversight
Customer Experience
Financial Management
Compliance & Safety
Job Description
- Provide strategic leadership and daily support to Service and Parts Departments across multiple locations.
- Mentor and coach Service and Parts Departments and effectively manage the teams of technicians, service management and parts personnel.
- Foster a culture of accountability, safety, and continuous improvement.
- Monitor and drive service and part department KPIs including labor efficiency, work order turnaround time, stock order %, freight recovery, and customer satisfaction
- Ensure consistent implementation of service and part processes, policies, and best practices across all locations.
- Collaborate with Sales departments to ensure seamless customer service and workflow across all departments.
- Champion a customer-first mindset across all service and part teams.
- Resolve escalated customer concerns and ensure timely follow-up.
- Support Service and Parts teams in building strong relationships with key customers and vendors.
- Manage regional service and parts budgets, including labor costs, revenue, and asset management.
- Analyze financial reports and implement strategies to improve profitability.
- Identify opportunities for growth in service and parts revenue and efficiency.
- Ensure all service and part operations comply with company policies, OSHA regulations, and manufacturer standards.
- Promote and enforce safety protocols and training across all service and part teams.