Back to jobsPerform advanced troubleshooting across Windows/macOS, Microsoft 365 apps, and common end-user tooling (profiles, add-ins, authentication, connectivity).
Support endpoint management and deployment activities (imaging/provisioning, software deployment, patching).
Administer and support identity and access tasks (e.g., Active Directory / Entra ID user, group, and access changes) within agreed policies.
Manage MDM activities for mobile devices (enrolment/unenrolment, policies/profiles, compliance, remote actions).
Troubleshoot hardware and peripherals (laptops, iPhones/iPads, docks, monitors, headsets), coordinating repair/replacement where needed.
Investigate recurring issues and contribute to problem management (trend analysis, root cause, workaround/permanent fix recommendations).
Escalate to 3rd line / 3rd parties with clear diagnostics, logs, and reproduction steps; track to resolution.
Maintain high-quality ticket notes, asset records, and knowledge articles, and coach/enable colleagues through documentation and handovers.
