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Job Description
• Receive, enter, and track all orders from assigned customers, ensuring their fulfillment in accordance with applicable contractual terms.
• Monitor the entire order cycle, from receipt to final delivery, providing clear and timely updates to customers on the status of their orders.
• Proactively communicate any changes to orders to customers, partners, distributors, agents, and the assigned sales team.
• Collaborate daily with distributors, agents, program teams, and sales teams to ensure comprehensive and timely support in order management.
• Manage order approvals and modifications through the appropriate platforms (e.g., iChange).
• Manage requests and requirements from internal and external customers via the ServiceNow portal.
• Monitor high-risk orders and those related to PCA, ensuring their proper delivery or, failing that, promptly communicating delays and action plans.
• Provide support in the management and tracking of support contracts and return merchandise authorization (RMA) requests.
• Provide support to other client account representatives as needed, promoting teamwork and collaboration.
• Maintain strong and positive relationships with customers, strategic partners, and internal teams, ensuring a satisfactory service experience.
• Comply with the guidelines of the Integrated Management System (IMS), including ISO 9001, 14001, 18001, 27001, and 22301 standards.
• Monitor the entire order cycle, from receipt to final delivery, providing clear and timely updates to customers on the status of their orders.
• Proactively communicate any changes to orders to customers, partners, distributors, agents, and the assigned sales team.
• Collaborate daily with distributors, agents, program teams, and sales teams to ensure comprehensive and timely support in order management.
• Manage order approvals and modifications through the appropriate platforms (e.g., iChange).
• Manage requests and requirements from internal and external customers via the ServiceNow portal.
• Monitor high-risk orders and those related to PCA, ensuring their proper delivery or, failing that, promptly communicating delays and action plans.
• Provide support in the management and tracking of support contracts and return merchandise authorization (RMA) requests.
• Provide support to other client account representatives as needed, promoting teamwork and collaboration.
• Maintain strong and positive relationships with customers, strategic partners, and internal teams, ensuring a satisfactory service experience.
• Comply with the guidelines of the Integrated Management System (IMS), including ISO 9001, 14001, 18001, 27001, and 22301 standards.