Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Manager, Auto Collections in the United States.
This role is responsible for leading and developing a frontline collections team that supports borrowers across the full delinquency lifecycle, ensuring both strong repayment outcomes and a high-quality customer experience. You will oversee day-to-day operational performance, driving efficiency, compliance, and continuous improvement within a fast-paced, KPI-driven environment. The position combines people leadership with data-informed decision-making, requiring a strong ability to interpret performance trends and translate them into actionable coaching and process enhancements. You will play a key role in shaping how collections operations scale, with a focus on building structure, consistency, and operational excellence. Working in a fully remote, cross-functional setup, you will collaborate closely with compliance, analytics, workforce management, and product teams. This is a high-impact leadership role where customer empathy, regulatory awareness, and performance discipline must operate in balance.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Manager, Auto Collections in the United States.
This role is responsible for leading and developing a frontline collections team that supports borrowers across the full delinquency lifecycle, ensuring both strong repayment outcomes and a high-quality customer experience. You will oversee day-to-day operational performance, driving efficiency, compliance, and continuous improvement within a fast-paced, KPI-driven environment. The position combines people leadership with data-informed decision-making, requiring a strong ability to interpret performance trends and translate them into actionable coaching and process enhancements. You will play a key role in shaping how collections operations scale, with a focus on building structure, consistency, and operational excellence. Working in a fully remote, cross-functional setup, you will collaborate closely with compliance, analytics, workforce management, and product teams. This is a high-impact leadership role where customer empathy, regulatory awareness, and performance discipline must operate in balance.