Account Representative, Donor Relations

The Account Representative, Donor Relations position exists to develop relationships and create and implement strategies that result in significant funding support from existing donors. This position will be expected to demonstrate initiative in managing the cultivation of a donor portfolio, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Relations Account Representative will be responsible for achieving annual fundraising goals of the team along with retention and prospect identification.   Essential Duties/Responsibilities:   Represents Focus on the Family to donors, foundations, and planned givers. Maintains strong relationships with a portfolio of 800 donors with significant emphasis on personal communication (phone calls, correspondence, email, etc.)   Is responsible for increasing retention and average gift size of portfolio through strategic cultivation and stewardship   Cultivates relationships with mid-range donors, learning about their personal interests and connecting them with Focus on the Family’s core mission for further engagement; is responsible for identifying and qualifying Major Donor Prospects and transitioning them to a Family Advancement Representative for additional development   As a portfolio goal, retains and lifts donor giving through (but not limited to) personal solicitation, acknowledgment, stewardship, relationship building, ongoing communication, etc.   Maintains an accurate record of donor communication and service in customer relationship management tool   Maintains an in depth understanding of the ministry’s core competencies and programs   Participates in departmental meetings, strategic planning, and fundraising discussions within the Family Advancement department   Builds relationships, communicates, and connects effectively with both internal and external relationships   Fosters and builds relationships with caseload donors at internal events held on the Focus campus.     Other Duties/Responsibilities:   Performs other duties, including but not limited to duties as assigned, some of which may include the development and creation of a variety of copyrightable works (e.g., printed pieces, photography, voice work, video, music, etc.) for distribution in all media and formats (such as television, radio, internet, DVD and digital) on a world-wide basis, all of which will be for the benefit of Focus on the Family     Managerial Breadth/Scope of Job:   None     Working Environment/Physical Requirements:   Office environment   Ability to speak, hear, and see clearly; Ability to maneuver multiple computer applications (Microsoft Office Suite, etc.)   Fast paced, high stress, frequent changes in process and procedures   May be asked to work evenings and Saturdays as needed to increase donor connections   Vacation requests will only be granted on a limited basis from December 15 – January 15 to support year end giving – the busiest time of the year       JOB QUALIFICATIONS/REQUIREMENTS   Character/Spiritual:   Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values   This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times     Personal Characteristics:   Considers themselves an extension of the work and ministry of Focus on the Family   Straightforward and not self-serving   Exhibits a teachable spirit   Innovative; Creative   Embodies diplomacy, tact, and a professional demeanor   Exhibits a high level of energy, self-motivation, and enthusiasm   Should be bright, positive, and friendly, conveying warmth and a genuine interest in people   Assertive, dependable, personable, flexible   Awareness of own strengths and shortcomings     Knowledge/Experience:   Bachelor's Degree in Business with Public Relations or Communications or Marketing emphasis preferred   2-4 years of experience in development, sales and/or planned giving, preferred   Certifications/Licensing: Proven track record of successful fundraising and experience managing small donor accounts   Knowledge of fundraising best practices and working knowledge of CRM, Microsoft office suite, Donor Management application, and database systems     Skills, Abilities, and Special Talents/Gifts:   Excellent phone skills   Excellent listening skills and exhibits the ability to understand what others are communicating   Excellent discernment skills    Ability to effectively engage with a diverse portfolio of donors   Excellent written, verbal, and interpersonal communication skills   Self-motivated, with strong time management, organizational, and prioritization skills   Ability to express empathy and genuine concern for donors, observing proper boundaries   Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment   Ability to type 40 words per minute   Ability to excel in a fast-paced, production environment, meeting specific performance standards   Ability to communicate across denominational lines and theological distinctives   Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner   Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust   Ability to relate and communicate with people of all ages, ethnicity, and economic levels   Discretion in handling the confidential nature of donor’s needs/information   Ability to function effectively and efficiently in a team environment   Ability to organize work effectively to meet demanding time constraints   Ability to receive constructive criticism with appropriate response and teachability   Pursues utmost detail in the areas of constituent relationship and maintenance   Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and able to make a good first impression    A willingness to offer prayer support to donors, observing appropriate boundaries      Stewardship Requirements:   Nine-member team is responsible for $17 to 18M in revenue               Pay Range: $29.00 to $34.74   Application Materials Required: Cover Letter, Resume/CV *Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.   Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.   Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center   Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement   Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.    *Temporary employees are not eligible for benefits, except for: Sick Time Bookstore Discount Fitness Center   Tentative Search Timeline: Priority will be given to applications submitted by May 28, 2026 However, this posting will remain open until filled.  The potential employee start date is June 8, 2026   Posting date:  April 28, 2026 Un-posting date: ongoing until filled Posting contact email: [email protected]